سياسه التبديل و الترجيع

The return period is one day from receiving the order, and the exchange is 3 days from the date of receiving the order. Discounted products are non-returnable, only exchangeable. The exchange period is 3 days from receiving the order. For exchange or return, contact WhatsApp 0505992132. 1- If the order status has been executed and the customer wants to cancel the order, the shipping cost will be deducted because a shipping label has been issued, and the remaining amount will be refunded without the shipping cost. 2- If the order has arrived to the customer in the same size chosen and they want to exchange the size, they must pay the shipping or delivery fee. Exchanges outside Riyadh cost 56 with SMSA because two shipments are involved (28 + 28 = 56). After the transfer, a exchange label will be printed and sent to the customer, and it will be printed by the customer and attached to the box, then handed over to the nearest SMSA branch. The label is valid for 5 days, after which it expires. Once the store receives the shipment, the replacement will be sent to the customer. Exchanges via Red Box lockers cost 30 SAR. A exchange label will be printed and sent to the customer, who will print it and attach it to the box, then deliver it to the nearest Red Box. The label is valid for 5 days, after which it expires. Once the store receives the shipment, the replacement will be sent to the customer. Exchanges within Riyadh cost 35 with the courier. After transfer, the replacement will be prepared and within 2 to 4 days, the courier will contact you for the exchange, delivering the new garment and collecting the old one from the customer. Exchanges via Red Box (30 SAR) involve printing an exchange label and sending it to the customer, who will print and attach it to the box, then deliver it to the nearest Red Box. The label is valid for 5 days, after which it expires. Once the store receives the shipment, the replacement will be sent to the customer via the same Red Box company, and pickup is through them; home delivery is not available. 3- Returns 1- If the product arrives with damaged stitching or the size is incorrect, the store will cover all shipping costs. A return label will be printed and sent to the customer, who will attach it to the box and deliver it to the nearest SMSA branch. Once it reaches the store, a replacement will be sent to the customer or the amount will be refunded if the customer wishes to get a refund. 2- If the order arrives in the correct size and is free of defects, and the customer wants to return the product permanently, they must pay the shipping cost again or deduct the return shipping from the product price. The remaining amount will be refunded to the customer’s account after the product is received and its condition verified. If approved by the customer, a return label will be printed and sent to the customer, who will print and attach it to the box, then deliver it to the nearest SMSA branch. The label is valid for 5 days. Once the store receives the shipment, the remaining amount will be transferred within 3-7 days. For payments made through Tamara or Tabi, the shipping or delivery fee will be deducted from the first installment, or it will be transferred via the store’s bank, and the full installment amount will be refunded from Tamara or Tabi, and the order will be canceled. *Note: The return shipping cost is different from the initial order shipping cost.* Outside Riyadh, 56 will be deducted for SMSA shipping; inside Riyadh, 70 will be deducted for the courier. If the product is washed and used, it cannot be exchanged or returned. We are not responsible for any shipment returned to us due to the customer not responding to courier or shipping company calls, or for any shipment not received by its owner within 15 days. If the customer wishes to resend the order, they must pay the shipping cost again, and it will be shipped again. Customer service hours are from Saturday to Thursday, from 4 PM to 11 PM. WhatsApp (0505992132).